Privacy Policy

"Adarsha Warranty", "we", "us" refers to the Adarsha Warranty dealership network and the operators of the Adarsha Warranty mobile application and the Adarsha Warranty Hub operations portal. For privacy questions or requests, contact privacy@adarshaauto.com.

The mobile app is used by authorised dealership staff to register, renew, and service vehicle extended warranties. It is not a consumer app and is not directed at children.

• Dealership account information: dealer code, name, email address, phone number, region, and sign-in timestamps. Accounts are provisioned by an administrator; the app does not offer public self-registration.
• Customer and vehicle information entered by dealership staff: customer name, address, phone number, and email; vehicle model, variant, registration number, chassis and engine numbers; sale, registration, and warranty dates; odometer readings; warranty, renewal, claim, checkup, and lead details, including amounts paid.
• Photos and videos: vehicle inspection photos, claim photos, job-card images, and short claim videos captured by dealership staff for verification.
• App activity and device data: sign-in events (device model, operating system, app version, and a randomly generated per-install identifier), and call-dial events (that a call to a customer phone number was initiated from the app). The app does not read your call history, contacts, or messages, and does not collect location data.

• Provide and operate the extended-warranty service, including registrations, renewals, and claims.
• Attribute sales to dealership staff for incentive calculations.
• Produce operational and performance analytics for dealerships and the network.
• Provide customer support, prevent misuse, and meet legal, tax, and audit obligations.

We do not sell personal information. Information is accessible to the dealership that created it and to authorised Adarsha Warranty administrators. We share information only with service providers that host and operate the platform on our behalf under confidentiality obligations, or where required by law.

Data is stored on servers operated for Adarsha Warranty and transmitted over encrypted HTTPS (TLS). Access is restricted by role at the database layer, and warranty photos are kept in private storage and served through short-lived signed links.

Warranty, claim, and transaction records are retained for as long as needed to provide the service and to satisfy legal, tax, and audit requirements. Account and contact details may be deleted or de-identified on request where no legal obligation requires retention. See Data Deletion.

You can ask us to access, correct, or delete personal information, or object to certain processing, by emailing privacy@adarshaauto.com. Dealership staff can correct warranty records directly in the app. Customers may also contact their dealership.

The app is a business tool and is not directed to children. We do not knowingly collect personal information from children.

We may update this policy from time to time. Material changes will be reflected by the "last updated" date above and, where appropriate, communicated through the app or the portal.

Privacy questions and requests: privacy@adarshaauto.com. You can also write to us through your Adarsha Warranty dealership contact.